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Help / Faq

Help / FAQ

If you do not find the answers to your questions below, please feel free to contact us.

Call: Toll Free (877) 272-6261 (8AM-5PM Pacific Time Mon-Fri)
Email: [email protected]

At Bamboo Lei we take great pride in ensuring only the highest form of customer service.

When Did The Bamboo Cay Product Line Begin??

Bamboo Lei was founded in 1988 in Los Angeles and Bamboo Cay was born in 1998. We are importers of fine and better resortwear. Being a family business, we are committed to uncompromising quality, exceptional customer care and reliable service.

Our original copyright designs, combined with carefully selected high end fabrications, can be found in fine men’s resortwear stores from Hawaii to the Caribbean Islands.

What Payment Methods Do You Accept??

We accept Mastercard, Visa, Amex and Discover through our secure checkout with Authorize.net.

Do You Ship To Other Countries??

BambooLei.com ships domestic orders within the United States and Canada via the following carriers and methods:

FedEx Rates (regardless of package weight or size)
FedEx Ground $9.99
FedEx 3 Day $18.50
FedEx 2nd Day $24.50
FedEx Next Day $37.50

Canada Priority Mail 6-10 Days 1 Item $29.75
Canada Priority Mail 6-10 Days 2 Items $34.75
Canada Priority Mail 6-10 Days 3 Items $39.75
Canada Priority Mail 6-10 Days 4 Or More Items $49.75

What Are Your Shipping Terms & Conditions??

We ship orders Monday through Friday between 10am – 3pm Pacific Time.

Orders placed AFTER 3pm Pacific Time Monday – Friday will be processed the following business day (excluding holidays).

If an item you ordered is temporarily unavailable, we will immediately advise you when to expect delivery.

What Is Your Policy On Product Returns??

Bamboolei.com stands 100% behind the merchandise we sell, but if you are unsatisfied with any purchase, we offer a full refund or exchange on merchandise returned within 14 days from the purchase date. Only unworn (ie new), unaltered and unwashed items with tags attached in original condition will be considered for return or exchange.

Do You Offer Wholesale/Retail Accounts??

Yes. To discuss or apply for a wholesale/retail account, please contact us at: [email protected] or call us at 1-877-272-6261.

Who Do I Contact If I'm Having Issues With Your Website??

If you are experiencing technical issues with our website, please reach out to us at: [email protected] or give us a call at: 1-877-272-6261.

Who Do I Contact For Product Or Ordering Questions??

For Ordering or Product questions, you may fill out our contact form and a representative will reach out to you. Or you may also call us: Toll Free (877) 272-6261 (8AM-5PM Pacific Time Mon-Fri) or email us at: [email protected]

We value your business and will do our best to respond within 24 hours if not sooner.

Do You Offer Discounts, Sales Or Promotions??

We occasionally offer discount codes and run sales periodically. Please check back on our website as these will be featured as you enter the store. We also at times, will email our current promotions to our newsletter subscribers. You can sign up for our newsletter below:

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